We accept Visa, Mastercard, Apple Pay and bank transfer for custom orders.

We currently do not offer cash on delivery, as most products are made to order.

You will automatically receive a confirmation email. If you did not receive it, please check your Spam folder or contact us.

Yes, within the first 12 hours. After that, the order can go into production and cannot be modified.

Of course. Fill in your company details in the billing fields or write to us immediately after placing your order.

Yes, within 14 calendar days of receipt.

The product must be intact, unused and returned in its original packaging. Personalized products cannot be returned.

We will send you the return address and details via email after you complete the return form.

After receiving and checking the product, the refund will be made within 3–7 business days.

Yes, if the desired product is in stock. Please contact us for details.

In our studio in Bucharest, through 3D printing, manually and with attention to detail.

Ceramics, PLA bioplastic, recyclable or biodegradable materials, depending on the collection.

An object with a distinctive design, created to become the centerpiece in a space.

Original design, local production, sustainability and the possibility of customization.

Yes – Artema was created out of a desire to transform interior spaces. Each piece tells a story.

We offer free delivery in Romania for orders over 500 lei. For orders under this amount, a flat fee of 19 lei applies.

Delivery time varies depending on the type of product:

• 1–2 business days for in-stock products.
• 3–5 business days for items made from biodegradable materials (PLA).
• Up to 15 working days for ceramic products, which require a manual drying, baking and finishing process.

Yes. We ship to all countries in the European Union, with rates automatically calculated at checkout, depending on the destination.

You will receive an email with the tracking number (AWB) as soon as the package is handed over to the courier. The order status can be tracked in real time.

In rare cases, if your product is damaged during shipping, please send us photos within 48 hours of receipt. We will replace the product or refund your money – guaranteed, hassle-free.

Yes – they are objects of design and art, treated with care. The packaging is made for maximum protection.

Yes. Through the 3D printing process and hand finishing, each piece has distinct features.

Dimensions are listed on each product page. If you need a custom size, please contact us.

Wipe them gently with a soft, dry or slightly damp cloth. Avoid contact with chemicals or abrasives.

We do not recommend long-term exposure to direct sun, rain or frost – these are indoor products.

Yes, we can adapt the color, dimensions or engrave a special message.

Absolutely – we work with architects and designers for unique pieces, adapted to each space.

Yes, we have a dedicated Artema Corporate line. We offer personalized proposals and premium packaging.

Avoid thermal shocks, excessive moisture and clean them with a soft, dry or slightly damp cloth.

Yes, depending on the complexity. We will provide you with an estimated price before confirming the order.