Frequently asked questions.
For a shop order or a bespoke project. Product information and the terms confirmed in your quote take priority.
Shop & orders
How do I choose the right variant?
Check the product gallery and description, then select a variant before adding it to your cart. Price and availability correspond to the displayed selection.
How much does shipping cost?
The cost for your destination and order is displayed at checkout. Learn more
When will my order be ready?
Check the product and selected variant information. For a fixed date or larger quantity, confirm the lead time before ordering. Production and shipping are separate stages.
How do I request an order change or update?
Write to info@artema-concept.com and include your order number. Whether a change is possible depends on the order’s progress. Learn more
Where can I check the return conditions?
You can find the timeframes, conditions and steps in the return policy. For a specific situation, send your order number and product details. Learn more
Projects & professionals
Do you make more than lamps?
Yes. The portfolio includes branded objects, displays, totems, accessories and decorative surfaces. Learn more
What is the difference between the architects’ programme and Trade?
The architects’ programme covers selecting and developing products for projects. Trade is for showrooms and partners that resell or distribute the collections. Learn more
Can I request personalisation or a sample?
Yes. Specify the product, adaptations, quantity and what you need to check on the sample. Feasibility, cost and lead time are confirmed before production. Learn more
Where can I find the catalogues?
The catalogues and resources are organised by sector and language. Commercial terms and any campaigns are confirmed in the current quote. Learn more
How do I send sketches or photographs?
Include a reference link in the form or send your files to info@artema-concept.com. Do not send passwords or banking details. Learn more