We accept Visa, Mastercard, Apple Pay and bank transfer for personalized orders.

We currently do not offer cash on delivery, as most products are made to order.

You automatically receive a confirmation email. If you haven't received it, check your Spam folder or contact us.

Yes, within the first 12 hours. After that, the order can go into production and cannot be changed.

Of course. Fill in your company details in the invoice fields or write to us immediately after placing your order.

Yes, within 14 calendar days of receipt.

The product must be intact, unused and returned in the original packaging. Personalized products cannot be returned.

We will send you the return address and details by email after you fill in the return form.

After receiving and checking the product, the refund will be made within 3-7 working days.

Yes, if the desired product is in stock. Please contact us for details.

In our studio in Bucharest, by 3D printing, by hand and with attention to detail.

Ceramic, PLA bioplastic, recyclable or biodegradable materials, depending on the collection.

An object with a distinctive design, created to become the centerpiece of a space.

Original design, local production, sustainability and customizability.

Yes - Artema was created out of a desire to transform interior spaces. Each piece tells a story.

We offer free delivery inRomania for orders over 500 lei. For orders below this amount, afixed feeof 19 lei applies.

Delivery times vary depending on the type of product:

• 1-2 working days for products in stock.
• 3-5 working days for items made of biodegradable materials (PLA).
• Up to 15 working days for ceramic products, which require manual drying, firing and finishing.

Yes. We ship to all countries in the European Union, with the price automatically calculated at checkout, depending on the destination.

You will receive an email with the tracking number (AWB) as soon as the parcel is delivered to the courier. The order status can be tracked in real time.

In rare cases, if the product is damaged in transit, please send us photos within 48 hours of receipt. We will replace the product or refund the amount paid - guaranteed, hassle-free.

Yes - they are objects of design and art, treated with care. The packaging is made for maximum protection.

Yes. Through the 3D printing and hand finishing process, each piece has distinctive features.

Dimensions are listed on each product page. If you need a customized size, write us.

Wipe gently with a soft, dry or slightly damp cloth. Avoid contact with chemicals or abrasives.

We do not recommend long-term exposure to direct sun, rain or frost - these are indoor products.

Yes, we can customize the color, size or engrave a special message.

Absolutely - we work with architects and designers for one-off pieces tailored to each space.

Yes, we have a dedicated Artema Corporate line. We offer customized proposals and premium packaging.

Avoid heat shock, excessive moisture and clean with a soft, dry or slightly damp cloth.

Yes, depending on complexity. We give you an estimated price before order confirmation.