FAQ

Common Questions About Our Products

1. What is Artema Concept?

Artema Concept is a design brand specializing in unique decorative objects created using 3D printing technology. Our product range includes vases, planters, wall panels, and custom-made items tailored for interior design projects.

2. What materials are used for Artema Concept products?

Our products are crafted using either high-quality ceramics or biodegradable filament-based materials, ensuring sustainability and durability through advanced 3D printing technology.

3. What makes Artema Concept different from other design brands?

We stand out through our unique designs, use of innovative and sustainable materials, and the ability to create fully customized products tailored to each client’s vision.

4. Are Artema Concept products handmade?

Our products are digitally designed using parametric design techniques and manufactured through 3D printing, ensuring high precision and a sophisticated finish.

5. Can I place a custom order? What is the process?

Yes, we offer custom-made products, including vases, planters, wall panels, and lighting fixtures.
The process includes:

  • Consultation: Discuss your idea and specific requirements with our team.
  • Design Approval: We create a 3D design for your approval.
  • Production and Finishing: Once approved, we 3D print and finish the product.
  • Delivery: The final product is delivered to your location.

6. How long does it take to produce a product?

Production time depends on the design's complexity and order volume. Typically, it takes between 3 to 10 business days.

7. What is the production and delivery time for custom products?

  • Production: Depending on the design complexity, it takes 5 to 15 business days.
  • Delivery: In Romania, it takes 1-3 days after production. International deliveries take 5-10 days depending on the destination.

8. Do you offer international shipping?

Yes, we ship worldwide. Delivery costs and times vary by destination. For accurate international shipping quotes, please contact us directly.

9. How can I place an order?

Orders can be placed directly on our official website www.artema-concept.com or by contacting us for customized products.

10. What payment methods do you accept?

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11. Can I return a product if I am not satisfied?

Yes, standard products can be returned within 14 calendar days if unused and in their original packaging. Customized products are non-returnable.

12. How do I maintain and clean Artema Concept products?

Ceramic Products: Clean with a soft cloth and warm water. Avoid abrasive cleaners.

Biodegradable Filament Products: Gently wipe with a dry or slightly damp cloth. Avoid excessive water exposure.

13. What type of light bulbs are compatible with your lighting fixtures?

Artema Concept lighting fixtures are compatible with standard LED bulbs (E27 or G9), depending on the model. We recommend using LED bulbs for energy efficiency and durability.

14. Are the vases breakable?

  • Ceramic Vases: Fragile and can break if dropped or impacted.
  • Biodegradable Filament Vases: Impact-resistant but not as rigid as ceramic.

15. Do you offer discounts for bulk orders or B2B collaborations?

Yes, we offer discounts for large orders and B2B collaborations with architects, designers, and distributors. For custom offers, please contact us directly.

16. Do you collaborate on architectural or interior design projects?

Yes, we work with architects and designers to create custom objects for interior projects. Contact us for a dedicated offer and to discuss your vision.